Every client eventually asks us the same thing, and the honest answer is always a long, flat stare.
If you take only one thing from this, take this: a threat level of always elevated is not a bug. It is the product.
The Short Version, Told Slowly
We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.
Naturally there was a committee. Naturally the committee was a pile of boxes, and naturally one box was occupied.
If you have questions, our office hours are three to four in the morning, or whenever we feel like it.
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